Privacy Notice – Customers & Clients

OUR CONTACT DETAILS

Eluviant Ltd

C/O Hill Dickinson Llp, Broadgate Tower, 20 Primrose Street, London, England, EC2A 2EW
Email: info@Eluviant.com · ICO Registration Number: ZA749021

PERSONAL INFORMATION WE COLLECT

What we process depends on the context of our relationship with you.

Personal Identifiers & Contract Information

Name · Job title · Email address · Phone number · Work address · Contract information · Incident management information

Event & Webinar Registration

Name · Job title · Email address · Phone number · Work address · Dietary requirements (where applicable) · Access requirements (where applicable) · IP address (where applicable)

HOW WE GET YOUR INFORMATION

We receive your information directly from you for the following purposes:

To enter into a contract for services
To administer your account with us
To investigate and resolve incidents you report
To send you direct marketing about events, webinars and offers

We also receive personal information indirectly from Commercial partners such as Distributors, System Integrators and Resellers.

We may share information with Distributors, System Integrators and Resellers for managing the commercial relationship, and with Cloud Service Providers for the purpose of managing our Sentry platform.

OUR LAWFUL BASIS

Our lawful basis for processing varies by context.

Contractual Obligation

When you negotiate to enter a contract or agreement with us, we will process any personal data necessary to create or administer the contract — ensuring we can deliver services to you and that you can use our software's full range of features.

Legitimate Interest

Where you are a prospective customer, we may contact you periodically and send invites to webinars, events and other direct marketing material.

WHO WE SHARE YOUR DATA WITH

We do not transfer your personal data to third parties without permission.

We use companies to provide services to us. These companies are considered data processors bound by stringent contractual and technical controls. They will not do anything with your data other than follow our written instructions.

It is possible, though unlikely, that we might be forced to disclose your information in response to a court order or other binding mandate.

HOW WE STORE YOUR INFORMATION

We use stringent technical, organisational and contractual security controls.

We keep these controls under review and regularly carry out scans and testing to ensure that our controls are working effectively.

RETENTION PERIODS

How long we keep data depends on what we need it for.

Service enquiries are retained for 6 years
Personal data related to any contract is kept for a minimum of 6 years after contract expiry
Server logs are kept for up to 1 year

YOUR DATA PROTECTION RIGHTS

You have the following rights regarding your personal data.

You are not required to pay any charge for exercising your rights. We have one month to respond once we have verified your identity. Contact: privacy@Eluviant.com

Right of access — Ask us for copies of your personal information
Right to rectification — Ask us to correct inaccurate or incomplete information
Right to erasure — Ask us to erase your personal information in certain circumstances
Right to restriction of processing — Ask us to restrict processing in certain circumstances
Right to object to processing — Object to our processing in certain circumstances
Right to data portability — Ask us to transfer your data to another organisation or to you

HOW TO COMPLAIN

You can raise concerns with us or directly with the ICO.

If you have concerns about our use of your personal information, contact us using the details at the top of this notice. If you are unhappy with our response, you can complain to the ICO.

Information Commissioner's Office — Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom
Helpline: 0303 123 1113 · ico.org.uk

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